Customer satisfaction is our first priority.
Telephonic Support
Mission critical support issues, or
if you just want to talk to someone about an operational issue,
please contact customer service at (800) 348-1477 x 131. If
you are experiencing a mission critical failure (i.e., the
system is down, rather than individual units) and it is after
hours, please contact our customer service hotline at (949)
760-7030. Please be prepared to detail the failure you are
experiencing and customer service engineers will work with
you to resolve your issues on a 24 x 7 basis.
Customer Service
8:00-5:00 PST
(949) 760-7030
Returns,
Support and Service
8:00-5:00 PST
(800) 348-1477 x 141
Customer Service Hotline
(949) 760-7030
Email Support
For non-mission critical support
issues, please contact customer service by e-mail. Please
note the agency that you work for, the frequency range of
the system (VHF, UHF, 700 or 800 MHz), and the issue you need
resolved. Our customer service engineers will get back to
you promptly. Please contact support@ipmn.com.
For Return Authorizations, or to check the status of a return,
please contact
repairs@ipmn.com.
Warranty
IPMobileNet designed and manufactured products have a standard two-year warranty. Factory-level extended warranties and support contracts are attractively priced to ensure that all IPMobileNet systems are supported. Non-warranty service is invoiced on a time and materials basis.
Useful Links
For RMA click here.
For Training click here.
For a Product Documentation CD click here.
For White Papers and News click here.
For Sales Support click here. |
